It depends on the mode of exchange, direction and application status.
So first thing, always be careful, fill correct wallet and confirm it before clicking "Exchange Now" button.
If you realize that you provided a wrong wallet id, then please contact us as soon as possible.
We support automatic, semi-automatic and manual exchange direction so:
In the case of automatic direction, the exchange will be completed as soon as payment is received and/or confirmed by the network.
Automatic exchanges are very quick usually it takes only 2-5 seconds.
So there are no chances of cancellation of a transaction.
In case of semi-automatic or manual direction if the exchange is yet not completed then will we cancel it.
But if the exchange transaction is already completed and fund it transferred to the wallet indicated by you.
In this case, there is nothing we can do about it, as fund transfer is irreversible.